Zenarate's AI Coach Is Transforming Contact Center Performance Through AI Conversation Simulation

Press Release

Zenarate’s AI Coach is a conversation simulation driven training solution that simulates varied customer engagement scenarios while providing real time coaching. Its end goal is to help businesses cut costs, drive revenue, and enhance customer engagement/ loyalty, by creating top-performing customer facing teams as against replacing them.

According to the press release, Zenarate’s AI Coach is supporting global banks, large BPOs, and leading companies in healthcare, technology, and services industries to develop top-performing customer-facing teams deliver 56% faster Speed to Proficiency, 33% higher CSAT scores, and 32% lower Employee Attrition through AI conversation simulation.

“AI Coach is the first human-centered AI solution focused on helping people perform their best through conversation simulation versus replacing their role. Customer-facing jobs are only getting more challenging with automation leaving agents with the toughest problems to solve.  While many software companies are focused on automating customer conversations with chatbots, we are focused on helping agents solve complex problems and deliver superior customer experiences.”

Brian Tuite, founder of Zenarate


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