RingCentral, Inc., a leading provider of business cloud communications and contact center solutions, announced the release of in-app calling for Salesforce. The new feature allows sales agents to make, transfer, and control phone calls directly from Salesforce. As a result, it enables the agents to be more productive and efficient while empowering them to drive improved customer engagement.
Sales associates can seamlessly control and manage all customer calls without having to leave their browser with in-app calling. Furthermore, users can select their preferred caller ID number, organize multiple calls as separate tabs on the browser, and manage incoming and outgoing calls across multiple devices without having to download any additional software.
“Today’s modern workforce needs the ability to communicate from anywhere using their preferred channels of choice in order to stay connected and efficient,”
said Will Moxley, chief product officer at RingCentral.
“Our in-app calling for Salesforce brings the capabilities of RingCentral to customer phone conversations directly within a browser, eliminating the need to switch between different apps. Our integration with Salesforce builds on our vision of providing an open platform, where users are empowered to access RingCentral’s cloud-based communications capabilities from within their applications of choice for optimal productivity across their organization.”
The capabilities are built with WebRTC technology and are the latest advancements in the growing list of features of the RingCentral for Salesforce integration that now includes in-app calling, high velocity sales, intelligent performance reporting, click-to-call, instant screen pop-up, call logs, effortless meeting scheduling, integration with the Salesforce app, work-from-anywhere access and interface flexibility.
“RingCentral for Salesforce has made our salesforce more productive, and is incredibly simple to deploy and use,”
said Ben DeLaurier, Director of Customer Support, Buffalo Americas.
“In-app calling allows all of my Salesforce users to have full calling capabilities right from within the RingCentral for Salesforce app. In addition, training users has become simpler and faster. This has been a great help with all of my users, especially in light of a now-distributed workforce.”
RingCentral customer Buffalo Americas is a global provider of networking, storage and multimedia solutions for the home and small business environments as well as for system builders and integrators. In-app calling for Salesforce has allowed Buffalo Americas to be able to easily train their remote sales teams because they can call customers directly from within their Salesforce browser for fast and efficient call management. RingCentral for Salesforce improves business continuity, automate tedious tasks, and easily access call history information needed to deliver personalized customer experiences.
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