Medallia is a customer experience management company based in San Francisco, California with offices operating in Buenos Aires, London, Tel Aviv, Munich, Paris, New York City, Washington DC, Austin, and Sydney. The American giant has announced the acquisition of Stella Connect

Stella Connect is the first smart platform that connects customer feedback, QA, and coaching while giving clear visibility into performance and driving improvement of front-line teams. The service plays a key role in handling work efficiencies of employees as working offices are shifting to virtual work environments. Companies like ESPN, Lemonade, Lululemon, Postmates, and Riot Games use Stella Connect to provide feedback, rewards, and recognition on all interaction channels that include phone, digital, and chat. 

Jordy Leiser. Co-founder and CEO of Stella Connect said “At Stella Connect, we believe that customer service agents are vital, high-value professionals who can provide great customer experiences. With Medallia, we will be able to connect agent coaching to feedback and accelerate our vision to play bigger and faster than we could have ever imagined,”. “Bringing our solutions together will create an incredibly exciting and comprehensive platform to transform the old economy contact centers to the virtual customer service teams they aspire to become,” he said. 

President and CEO of Medallia, Leslie Stretch released a statement saying “Combining Stella Connect with Medallia Experience Cloud and Medallia’s new Speech technology creates work from anywhere contact center. Increased automation of contact center workflow lets agents focus on higher value, higher priority interactions addressing industry-wide high staff turnover,” Leslie said,” With Stella and Medallia we can turn contact centers into virtual service centers by connecting feedback to coaching action in live time.” Read the full post here. 


  1. Hi there!

    My name is Brenda.

    Your website or a website that your organization hosts is violating the copyright protected images owned by myself.

    Check out this document with the hyperlinks to my images you utilized at and my previous publication to obtain the proof of my copyrights.

    Download it right now and check this out for yourself:

    In my opinion you have deliberately infringed my legal rights under 17 USC Section 101 et seq. and could be liable for statutory damage of up to $120,000 as set-forth in Sec. 504(c)(2) of the Digital Millennium Copyright Act (”DMCA”) therein.

    This letter is official notice. I seek the elimination of the infringing materials described above. Please take note as a company, the Digital Millennium Copyright Act demands you, to eliminate and/or deactivate access to the infringing materials upon receipt of this particular notification letter. In case you don’t cease the utilization of the above mentioned copyrighted materials a lawsuit will likely be initiated against you.

    I have a strong faith belief that utilization of the copyrighted materials referenced above as presumably violating is not authorized by the legal copyright owner, its legal agent, as well as laws.

    I swear, under penalty of perjury, that the information in this message is correct and that I am the copyright proprietor or am permitted to act on behalf of the proprietor of an exclusive and legal right that is presumably violated.

    Brenda Walker


    • Hello Brenda,

      Could you inform us of the supposed stolen images directly?

      If not then I have to assume that this is a scam. Googleapis is a common platform for extortion schemes.

      If your claim is valid we would love to contact you directly.

      You can email me at Thank you for bringing this to our attention.


Please enter your comment!
Please enter your name here