Avaya Named to Constellation ShortList™ for Both CCaaS and UCaaS

Press Release Highlights

Avaya was named to the Constellation ShortList™ for CCaaS and UCaaS.

Avaya OneCloud CCaaS and OneCloud UCaaS are key parts of the AI-powered Avaya OneCloud total experience platform that includes workstream collaboration, unified communications, and Avaya OneCloud CPaaS communications platform-as-a-service solutions.

“We now live in an Experience Economy in which experiences are valued more than stand-alone products and services, and the experiences we now enjoy and expect in our everyday life drive similar aspirations for the way we want to work and do business. For businesses to thrive in this new economic era, they must orchestrate memorable events for their employees and customers and that memory itself becomes the product. Avaya OneCloud is total experience platform that extends beyond CCaaS and UCaaS to deliver this effortless engagement between people and brands.”


Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.


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